Chargeback

Chargeback Policy

Overview

A chargeback is a procedure where a customer or the customer’s bank cancels a transaction following a dispute regarding payment. Dapp Portal continuously monitors all transactions, and when a chargeback occurs, a fee will be applied.

Chargeback Fee Policy

• A base fee of $15 will be charged for every chargeback.

• This fee applies regardless of whether you choose to enter the dispute resolution process.

• The fee is automatically deducted from your settlement payment.

• If you proceed with a dispute, additional fees may apply depending on the outcome.

Dispute Resolution Process

1. When a chargeback occurs, a notification will be sent to you within Dapp Portal.

2. If you wish to proceed with dispute resolution, please refer to the table below and send a request email to the contact provided.

• Contact: [email protected]

Fee Structure by Case

Case	Base Fee	Additional Fee	Refund-Related Fee	Total Fee	Notes
Case 1: No Dispute	$15	-	-	$15	No dispute resolution requested
Case 2: Dispute → Win	$15	$30	$15	$30	Final settlement = Transaction amount - Refund-related fee - Total Fee
Case 3: Dispute → Lost	$15	$30	-	$45	Higher cost if dispute is lost

Important Notes

• Even if you do not participate in dispute resolution, a $15 fee is always charged.

• If you proceed with a dispute:

  • If you win the case, part of the fees will be refunded.

  • If you lose the case, the total fee will be $45.

• Please carefully consider the potential costs before deciding whether to dispute.