Chargeback
Chargeback Policy
Overview
A chargeback is a procedure where a customer or the customer’s bank cancels a transaction following a dispute regarding payment. Dapp Portal continuously monitors all transactions, and when a chargeback occurs, a fee will be applied.
Chargeback Fee Policy
A base fee of $15 will be charged for every chargeback.
This fee applies regardless of whether you choose to enter the dispute resolution process.
The fee is automatically deducted from your settlement payment.
If you proceed with a dispute, additional fees may apply depending on the outcome.
Dispute Resolution Process
When a chargeback occurs, a notification will be sent to you within Dapp Portal.
If you wish to proceed with dispute resolution, please refer to the table below and send a request email to the contact provided.
Contact: [email protected]
Fee Structure by Case
Case 1: No Dispute
$15
-
-
$15
No dispute resolution requested
Case 2: Dispute → Win
$15
$30
$15
$30
Final settlement = Transaction amount - Refund-related fee - Total Fee
Case 3: Dispute → Lost
$15
$30
-
$45
Higher cost if dispute is lost
Important Notes
Even if you do not participate in dispute resolution, a $15 fee is always charged.
If you proceed with a dispute:
If you win the case, part of the fees will be refunded.
If you lose the case, the total fee will be $45.
Please carefully consider the potential costs before deciding whether to dispute.
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