Refund
Refund Policy
Mini Dapps should establish and communicate a clear and fair non-refund policy to users, considering the following principles.
Fiat Payment (B2C)
Principle
Purchase cancellations, exchanges, returns, and refunds for purchased products are not allowed.
Background
To minimize unnecessary disputes and enhance the stability of service operations, it is necessary to inform users that refunds are not possible due to the nature of digital products such as game items.
All refund requests and related disputes regarding transactions between Mini Dapps and users must be handled independently by the Dapp, and LINE NEXT will not mediate or intervene.
All refund policies related to transactions are subject to the unique policies of each Mini Dapp, and accordingly, users' refund requests will be processed according to the Dapp's policy.
$KAIA Payment (B2C)
Principle
Purchase cancellations, exchanges, returns, and refunds for purchased products are not allowed.
Display Purchase Precautions
Mini Dapp must implement the display of the following text below the Purchase button on the Product Purchase screen according to the requirements below, so that users can clearly understand it. (Note: LINE IAP payment will be available soon)
Requirements (Minimum)
"Text that should be displayed" must appear in "Where it should be displayed"
Text that should be displayed
You agree that the product(s) is/are non-refundable.
If paid via LINE IAP, you agree to providing encrypted ID info to LY Corporation.
Where it should be displayed
Below the Purchase/Payment button (or in another location easily noticeable by the user)
Requirements (Recommended)
"Text that should be displayed" must appear in "Where it should be displayed" in the form of a checkbox.
"Information to be provided to the user when clicking View Details" should be available to the user.
User must agree to check all checkboxes to activate the Buy/Pay button.
Text that should be displayed
(Checkbox) You agree that the product(s) is/are non-refundable. (View Details)*
Provide detailed information on Mini Dapp's purchase and refund policies when clicking (View Details)*
(Checkbox) If paid via LINE IAP, you agree to providing encrypted ID info to LY Corporation. (View Details)**
Provide the following detailed information when clicking (View Details)**
Consent of Personal Information Provision
Receiving Party: LY Corporation
Purpose for Provision: Processing product payments
Personal Information to be provided: Encrypted Identification Information
Retention Period of Receiving Party: Until the purpose of provision is achieved
Country of Incorporation: Japan
If you limit this provision above, you may not be able to use services.
Where it should be displayed
Below the Purchase/Payment button (or in another location easily noticeable by the user)
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